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Customer Service


  • UWAG 263 Phillip Street Waterloo, ON, N2L 5Z5 Canada (map)

Patrick Allaby
Customer Service

Customer Service is a 30-minute autofictional hand-drawn slideshow consisting of around three hundred and fifty drawings that explore that most ubiquitous twenty-first century labour experience: the call centre. Call centre employees are both dehumanized by callers fed up with waiting for hours on hold, and by their employers, who are eager to process calls at ever increasing rates. Mark Fisher has described the call centre employee as a “banal cyborg, punished whenever they unplug from the communicative matrix.” Customer Serviceweaves personal and political criticisms together against late capitalism, and focuses on the difficulty of reducing one’s self to the flesh appendage of a computer, a creature whose only function is to deliver algorithmic logic with an empathetic tone. Customer Service combines the artist’s interests ranging from pop music, cinema, early animation, experimental theatre, literature and comics into one cohesive work.